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Call Center Agent
Business Process Outsourcing

PHP 12,000 to 25,000
License is None

Description


The Business Process Outsourcing (BPO) workforce is led by call center agents. A call center representative answers all inbound and outbound calls in a professional, friendly and timely manner. 

Educational Path


Suggested Courses & Programs

Responsibilities


  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results. 

Skills Required


  • Good command of the English language, both oral and written.
  • Knowledge of order processing system, database, spreadsheet, word processing, and internet software.
  • Oral and written proficiency in other languages such as spanish, french, mandarin, cantonese, korean and japanese is an advantage. 

Industries that Employ Call Center Agent


  • Wholesale and Retail Trade
  • Hotels and Restaurants
  • Transport Storage and Communication
  • Financial Intermediation
  • Real estate, renting and business activities
  • Public administration and defense compulsory social security
  • Other Community, social and personal service activities. 

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