Overview This qualification will provide you with the skills and knowledge to be able to administer and manage ICT support in small-to-medium enterprises (SMEs) using a wide range of general Information and Communication Technology (ICT) technologies. Working at this level will provide a broader rather than specialised ICT support function, applying a wide range of higher level technical skills in ICT areas such as networking, IT support, database development, programming and web development. You may achieve this qualification by choosing electives that focus on either Infrastructure Support - covering networking with some subjects in web technologies and databases or Applications Development - covering programming and web technologies with some subjects in database and designing systems.